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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A popup will show up. It offers comprehensive information about all the actions that you can perform on the given page. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich library of tutorial video clips illustrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you searching for, have a glimpse at our comprehensive FAQ database, which includes questions asked by real individuals and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, we have a great team of tech support engineers available 24x7 and eager to assist you with any question. Each trouble ticket you send will be replied to in less than sixty minutes (the average response time being about 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 277019

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com